Refund & Cancellation Policy

At Apna Cyber Cafe, we aim to provide quality digital services and customer satisfaction. This Refund & Cancellation Policy explains the conditions under which refunds or cancellations may be applicable.

1. Service-Based Nature

Our services are digital and service-based in nature (such as online form filling, application submission, and consultation). Once a service request is initiated or processed, it cannot be reversed.

2. Cancellation Policy

• Cancellations are allowed only if the service request has not yet been initiated.
• Once processing has started or documents have been submitted on any third-party or government portal, cancellation is not possible.

3. Refund Policy

• Refunds are considered only in cases of duplicate payment or technical errors from our side.
• No refunds will be provided once the service has been initiated or completed.
• Government fees, portal charges, or third-party fees are non-refundable.

4. Refund Processing Time

If a refund is approved, the amount will be credited back to the original payment method within 5–10 business days, depending on the payment gateway and bank processing time.

5. Failed Transactions

In case of a failed transaction where the amount is debited but the service request is not created, the amount is usually auto-refunded by the payment gateway within 3–7 working days. If not, users may contact our support team for assistance.

6. Contact for Refunds

For any refund or cancellation related queries, please contact us with your transaction ID and details:

Email: apnacybercafe25@gmail.com
Phone: +91 9162919654